Remote Video Teller System for a Provincial Rural Credit Union
- 01
Credit card and savings card systems are separate, often requiring phone transfers between them, resulting in low sales and customer satisfaction.
- 02
Business processing is mainly done by phone, which is inefficient.
- 03
There is a huge challenge in unifying the counter and customer service system construction.
Build a multi-media platform to enable integrated access across all channels and a unified queuing route; integrate customer service and counter system transactions; and handle VTM business access.
Achieved video customer service, voice calls, online customer service, user calls, online banking, WeChat, mobile banking, VTM, and other multi-media channel access and acceptance, enabling remote video business processing and improving agent efficiency.