Supports traditional telephony and internet-based channels such as WeChat, mobile apps, and Weibo, offering a 360-degree customer information view.
GienTech introduces an “secure, stable, efficient, and user-friendly” Omnichannel Intelligent Contact Center System for the banking industry. Designed with a "multi-functional service center" approach, it supports access via traditional telephony as well as internet-based channels such as WeChat, mobile apps, and Weibo. It provides a comprehensive 360-degree view of customer information and enables fast, secure services that meet personalized and security-conscious customer needs.
The system includes intelligent customer service, smart IVR, intelligent quality inspection, and integrated air-ground marketing capabilities. Leveraging advanced technologies such as artificial intelligence and big data, it enables multi-channel access to significantly enhance banking service quality and user experience while reducing operational costs.
Moreover, a unified session management framework allows seamless collaboration across channels, with consolidated service history tracking and cross-departmental coordination. This supports the digital advantages of online financial services and empowers the full digital transformation of customer call centers in the financial sector.
- Extensive implementation experience with state-owned, joint-stock, and city commercial banks' customer service platforms, along with integration capabilities for mainstream voice platforms such as Genesys, Avaya, Huawei, and ZTE.
Extensive implementation experience with state-owned, joint-stock, and city commercial banks' customer service platforms, along with integration capabilities for mainstream voice platforms such as Genesys, Avaya, Huawei, and ZTE.
- A wealth of innovative functionalities from prior financial call center projects, including Agent 360, Customer 360, intelligent rule engines, identity verification, chatbots, voice navigation, and quality inspection.
A wealth of innovative functionalities from prior financial call center projects, including Agent 360, Customer 360, intelligent rule engines, identity verification, chatbots, voice navigation, and quality inspection.
- Deep AI integration with in-house developed financial AI bots that efficiently support a variety of business scenarios.
Deep AI integration with in-house developed financial AI bots that efficiently support a variety of business scenarios.
- Proprietary UI and UX design capabilities that allow fully personalized service solutions.
Proprietary UI and UX design capabilities that allow fully personalized service solutions.
