An independently controlled, carrier-grade core for all-media communication. A low-cost, high-performance, and secure intelligent integrated communication solution.
The Integrated Communication Platform provides stable softswitch capabilities for financial institutions such as banks, securities firms, and insurance companies. It integrates five core modules: Switchboard, ACD Routing, Softphone, IVR, CTI, and Management Console.
The platform focuses on four major application areas with ongoing development:
Call Centers、Telemarketing Centers、Multimedia Customer Service Centers、Enterprise Communications
Call Centers| AI capabilities replace traditional IVR + live agent models, supporting business inquiries and transaction processing.
Telemarketing Centers| Enables both inbound and outbound calling, with intelligent customer acquisition via online social channels and offline event analytics.
Multimedia Customer Service Centers| Supports multi-channel access, including text and video, enabling seamless cross-channel interaction.
Enterprise Communications| Serves internal enterprise functions such as office support, training, and knowledge sharing.
As a softswitch platform, theIntegrated Communication Platform delivers cost savings, efficiency, and enhanced user experience through the following advantages:
Lower expansion costs compared to leading international platforms.
- Omni-channe
Access: Supports phone, text, video, WeChat, apps, Weibo, fax, and more.
- Unified Routing
Consolidated routing for all incoming channels with customizable queuing strategies to enhance service efficiency.
- Contextual Call Data
Captures IVR flow, number origin, and other data for agent handoff and customer profiling.
- IVR Voice Navigation
Visual configuration platform for tailored IVR workflows.
- Call Recording
Dual-channel recordings with real-time generation and online playback/download.
- Automated Dialing
Task scheduling, result tracking, and feedback to application systems.
- System Management
Includes skill group, extension, trunk, and tenant management.
- Visual Monitoring
Real-time operations monitoring to support efficient maintenance.
- Ease of Maintenance
B/S architecture using Vue with frontend-backend separation for simplified maintenance.
- High Concurrency
Built on Spring Cloud with Redis and MySQL for large-scale concurrent processing.
- Reliability
Disaster recovery design prevents data loss and ensures rapid service recovery.
- Fault Tolerance
Service continuity even in case of host failure.
- Excellent Scalability
Horizontal and vertical scalability under licensing model.
- High Performance
Nginx-based load balancing enhances performance and protects against DOS attacks.
- Flexible Configuration
Drag-and-drop IVR builder for fast process setup.
