A comprehensive multi-channel platform for customer and bank staff communication, enabling remote video customer service through video integration from various channels, combined with online verification, facial recognition, and other technologies, providing 24/7 online business processing.
A complete multi-channel platform for customer and bank staff communication that meets the needs of customers who wish to handle business remotely, initiate consultations, or file complaints. Through this project, customers can access remote video customer service through various video channels, combined with online verification, facial recognition, and other technologies to provide 24/7 online business processing. It supports various business scenarios including remote face-to-face signing, dual recording, video communication, video conferencing, live streaming, and broadcast.
The GienTech Video Customer Service Solution can be independently built or transformed from a customer service center, forming an organization with the operational functions of a bank, with the following characteristics compared to other products on the market:
Integrating advanced technologies such as high-definition video, intelligent queuing, remote collaboration, and workflows, this platform provides an integrated remote financial service platform.
- Functional Modules
The work platform primarily includes modules such as agent calls, business processing, customer management, knowledge base management, ticket management, quality control management, statistical reports, personal center, and back-end management.
- Service Flow
Bank customers initiate call requests through various online or offline channels. The ability center receives the call request, assigns it to a remote video teller, who then connects and provides remote service or processes the business.
- Business Scenarios
The main business scenarios supported by the business center include identity verification queries, debit card account opening, credit card applications, individual loan face-to-face signing, loan approval, wealth management business processing, wealth management risk assessment, personal contract signing/cancellation, corporate account opening, corporate loans, remote assistance, and complaint consultations.
This system can be independently built or transformed from the customer service center, thereby having the functions of organizing and operating bank business. The system enables cross-channel collaboration, meaning that channels such as phone, video, WeChat, mini-programs, VTM, websites, SMS, and APP can all be integrated for unified customer identification, providing a 360-degree view of the customer.
- Service Collaboration
Service information is synchronized across channels during cross-channel interactions.
- Marketing Leads Collaboration
Marketing lead opportunities are followed up across channels.
- Customer Information Collaboration
Sharing and synchronization of comprehensive customer information across channels.
- Management Collaboration
Seamless integration of cross-channel business processes.
