“Happiness+” Project for a Nationwide Commercial Bank
As part of the bank’s new three-year strategic plan and its directive on high-quality retail transformation, the retail banking department proposed the creation of a “Happiness+” Club—an online senior service ecosystem. Targeting outbound finance, seniors, and women as the three core customer segments, the initiative aims to drive customer acquisition, conversion, and value enhancement through integrated operations. The Happiness+ platform focuses specifically on providing comprehensive elderly services to middle-aged and senior customers.
The Happiness+ Club system was built using MADP 4.0 with a frontend-backend decoupled architecture, structured into three layers: frontend pages, middleware, and backend services. The H5 frontend is independently deployed and integrated with environments such as the mobile banking app and WeChat Banking, enabling one set of code and pages to support multi-channel access. Development adhered to enterprise-grade architecture and data standards, incorporating unified identity authentication and a content management platform. The system is also connected to a behavioral analytics engine for user behavior tracking and data analysis.
1.The “Happiness+” Club has delivered comprehensive services to senior users. Through multi-channel promotion, the platform successfully attracted and retained a growing pool of target elderly customers.
2.Continuous engagement has enhanced brand awareness and trust, driving progressive customer conversion—from users to clients and eventually to high-net-worth individuals.
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