ORIGIEN Next-Gen Digital Infrastructure
Distributed Core Banking System
Distributed Financial PaaS
Data Middle Platform
Digital Marketing
Risk & Compliance
Payment & Settlement
Channel Solutions
Credit Management
Transaction Banking
Open Banking
Digital Operation
QA Platform
AI Applications
Industry Solutions
A complete multi-channel platform for customer and bank staff communication that meets the needs of customers who wish to handle business remotely, initiate consultations, or file complaints. Through this project, customers can access remote video customer service through various video channels, combined with online verification, facial recognition, and other technologies to provide 24/7 online business processing. It supports various business scenarios including remote face-to-face signing, dual recording, video communication, video conferencing, live streaming, and broadcast.
The GienTech Video Customer Service Solution can be independently built or transformed from a customer service center, forming an organization with the operational functions of a bank, with the following characteristics compared to other products on the market:
Integrating advanced technologies such as high-definition video, intelligent queuing, remote collaboration, and workflows, this platform provides an integrated remote financial service platform.
Seamlessly integrates a wide range of online and offline channels to deliver scenario-based services via video, audio, and digital platforms—maximizing the advantages of remote service to better support the real economy.
Based on the smart marketing core, it facilitates high-efficiency proactive marketing, event marketing, and intelligent outbound calling across all channels.
The use of widely adopted AI technologies enhances customer service, marketing, and risk control efficiency, significantly improving the customer experience.
-
Functional Modules
The work platform primarily includes modules such as agent calls, business processing, customer management, knowledge base management, ticket management, quality control management, statistical reports, personal center, and back-end management.
-
Service Flow
Bank customers initiate call requests through various online or offline channels. The ability center receives the call request, assigns it to a remote video teller, who then connects and provides remote service or processes the business.
-
Business Scenarios
The main business scenarios supported by the business center include identity verification queries, debit card account opening, credit card applications, individual loan face-to-face signing, loan approval, wealth management business processing, wealth management risk assessment, personal contract signing/cancellation, corporate account opening, corporate loans, remote assistance, and complaint consultations.
This system can be independently built or transformed from the customer service center, thereby having the functions of organizing and operating bank business. The system enables cross-channel collaboration, meaning that channels such as phone, video, WeChat, mini-programs, VTM, websites, SMS, and APP can all be integrated for unified customer identification, providing a 360-degree view of the customer.
-
Service Collaboration
Service information is synchronized across channels during cross-channel interactions.
-
Marketing Leads Collaboration
Marketing lead opportunities are followed up across channels.
-
Customer Information Collaboration
Sharing and synchronization of comprehensive customer information across channels.
-
Management Collaboration
Seamless integration of cross-channel business processes.
-
Intelligent Voice Customer Service
By integrating AI capabilities, the system supports full-channel access including phone, APP, video, WeChat, and more. It includes features such as caller ID pop-up, intelligent voice recognition, and call recording, fully supporting business consulting for core systems, lending systems, wealth management systems, and more in financial institutions.
Experience the Product -
Intelligent Quality Inspection System
Fully automated intelligent quality inspection, complete coverage with no missed checks, real-time batch quality inspection.
Experience the Product -
Intelligent Outbound Calling System
A “Faster, Better, Smarter, and More Cost-Effective” Solution to Empower the Digital Transformation of Traditional Call Centers.
Experience the Product -
Intelligent Online Customer Service
The system can integrate with phone banking, online banking, marketing apps, WeChat, and other channels, providing effective platform support for the development of banks' direct sales and internet financial businesses. It is an indispensable tool for building an integrated service platform.
Experience the Product -
Integrated Communication Platform
An independently controlled, carrier-grade core for all-media communication. A low-cost, high-performance, and secure intelligent integrated communication solution.
Experience the Product -
Omnichannel Intelligent Contact Center System
Supports traditional telephony and internet-based channels such as WeChat, mobile apps, and Weibo, offering a 360-degree customer information view.
Experience the Product
