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Integrated Communication Platform

An independently controlled, carrier-grade core for all-media communication. A low-cost, high-performance, and secure intelligent integrated communication solution.

Product Overview

The Integrated Communication Platform provides stable softswitch capabilities for financial institutions such as banks, securities firms, and insurance companies. It integrates five core modules: Switchboard, ACD Routing, Softphone, IVR, CTI, and Management Console.

Application Scenarios

The platform focuses on four major application areas with ongoing development:

Call Centers、Telemarketing Centers、Multimedia Customer Service Centers、Enterprise Communications

  • Call Centers | AI capabilities replace traditional IVR + live agent models, supporting business inquiries and transaction processing.

  • Telemarketing Centers | Enables both inbound and outbound calling, with intelligent customer acquisition via online social channels and offline event analytics.

  • Multimedia Customer Service Centers | Supports multi-channel access, including text and video, enabling seamless cross-channel interaction.

  • Enterprise Communications | Serves internal enterprise functions such as office support, training, and knowledge sharing.

Business Values

As a softswitch platform, the Integrated Communication Platform delivers cost savings, efficiency, and enhanced user experience through the following advantages:

Cost-efficient Scalability

Lower expansion costs compared to leading international platforms.

Broad Compatibility

Fully supports domestic databases and operating systems.

Customization

Highly configurable to meet diverse business scenarios.

Case StudiesView More
Call Center System for a Commodity Exchange

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