GienTech introduces an “secure, stable, efficient, and user-friendly” Omnichannel Intelligent Contact Center System for the banking industry. Designed with a "multi-functional service center" approach, it supports access via traditional telephony as well as internet-based channels such as WeChat, mobile apps, and Weibo. It provides a comprehensive 360-degree view of customer information and enables fast, secure services that meet personalized and security-conscious customer needs.
The system includes intelligent customer service, smart IVR, intelligent quality inspection, and integrated air-ground marketing capabilities. Leveraging advanced technologies such as artificial intelligence and big data, it enables multi-channel access to significantly enhance banking service quality and user experience while reducing operational costs.
Moreover, a unified session management framework allows seamless collaboration across channels, with consolidated service history tracking and cross-departmental coordination. This supports the digital advantages of online financial services and empowers the full digital transformation of customer call centers in the financial sector.
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                                    Extensive implementation experience with state-owned, joint-stock, and city commercial banks' customer service platforms, along with integration capabilities for mainstream voice platforms such as Genesys, Avaya, Huawei, and ZTE. 
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                                    A wealth of innovative functionalities from prior financial call center projects, including Agent 360, Customer 360, intelligent rule engines, identity verification, chatbots, voice navigation, and quality inspection. 
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                                    Deep AI integration with in-house developed financial AI bots that efficiently support a variety of business scenarios. 
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                                    Proprietary UI and UX design capabilities that allow fully personalized service solutions. 


 ORIGIEN Next-Gen Digital Infrastructure
 ORIGIEN Next-Gen Digital Infrastructure Distributed Core Banking System
 Distributed Core Banking System Distributed Financial PaaS
 Distributed Financial PaaS Data Middle Platform
 Data Middle Platform Digital Marketing
 Digital Marketing Risk & Compliance
 Risk & Compliance Payment & Settlement
 Payment & Settlement Channel Solutions
 Channel Solutions Credit Management
 Credit Management Transaction Banking
 Transaction Banking Open Banking
 Open Banking Digital Operation
 Digital Operation QA Platform
 QA Platform AI Applications
 AI Applications Industry Solutions
 Industry Solutions





