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Industry Solutions
In traditional customer service centers, agents are required to make a large volume of calls every day, leading to issues such as high work pressure, non-standard operations, and declining outbound calling efficiency. Additionally, the difficulty of training employees increases, and operating costs continue to rise. Compared to human agents, intelligent outbound calling robots can avoid many of these problems, offering significant advantages in cost reduction and efficiency improvement.
The GienTech Intelligent Outbound Calling System builds on traditional outbound calling systems, integrating AI technologies such as natural language processing, speech recognition, and semantic understanding. It provides machine-based outbound calling to replace human agents, performing tasks such as product promotions and customer callbacks. This system addresses the issues of high costs, low efficiency, and non-standardized scripts found in traditional outbound calling systems.
Bill Collection and Payment Follow-up | Based on the collection stage, administrators set up scene conversation models in advance. The robot automatically calls customers, engages in conversation, and tags and classifies them according to business labels based on customer data pushed by the business system.
Product Marketing | Based on marketing business needs, scene models are created and marketing outbound tasks are automatically initiated. The robot accurately judges and classifies customers' purchasing intentions according to their intent, forwarding potential customers to human agents.
Event Notification | Based on business requirements, outbound event notification tasks are automatically triggered. The robot interacts with customers, marking and classifying them based on their feedback, significantly reducing labor costs.
Survey Collection | Based on actual survey needs, conversation models are set up to enable the robot to accurately collect customer feedback and generate reports, reducing the cost of manual dialing by human agents.
The Intelligent Outbound Calling System helps clients improve outbound calling efficiency, reduce operational costs, and avoid many risks associated with human customer service.
The outbound calling efficiency of the intelligent outbound calling robot is about 5 times that of human agents. When facing a large volume of outbound tasks, the robot can execute more efficiently. Additionally, compared to human agents, outbound robots have lower operational costs and higher stability, thus enhancing the overall business value for enterprises.
The outbound calling robot engages with customers based on predefined scenario models, ensuring consistent and emotionally neutral interactions—unlike human agents who may be affected by mood swings or fatigue, leading to higher complaint risks. After the call, the robot automatically analyzes the conversation and categorizes customers into defined segments, overcoming the common issues of misrecording or omission seen in manual operations.
The Intelligent Outbound Calling System utilizes AI technologies (ASR, TTS, NLP) and voice communication softswitch technologies to implement batch automated calls, multi-round natural language interactions, and automatic customer tagging and filtering based on human-machine interaction details. It is an intelligent outbound calling solution that uses high concurrency and reliability designs, supporting dynamic expansion based on business scenario changes.
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Model Visualization Configuration
The system provides a visual model configuration interface, allowing administrators to quickly build models through simple drag-and-drop actions.
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Versatile Outbound Task Configuration
The system supports diverse outbound task parameter configurations, including redial settings, anti-harassment settings, and SMS sending settings.
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Flexible Platform Capabilities Configuration
The system supports user integration with existing call center platforms and third-party AI platforms.
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Video Customer Service System
A comprehensive multi-channel platform for customer and bank staff communication, enabling remote video customer service through video integration from various channels, combined with online verification, facial recognition, and other technologies, providing 24/7 online business processing.
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Integrated Communication Platform
An independently controlled, carrier-grade core for all-media communication. A low-cost, high-performance, and secure intelligent integrated communication solution.
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Omnichannel Intelligent Contact Center System
Supports traditional telephony and internet-based channels such as WeChat, mobile apps, and Weibo, offering a 360-degree customer information view.
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