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Intelligent Voice Customer Service

By integrating AI capabilities, the system supports full-channel access including phone, APP, video, WeChat, and more. It includes features such as caller ID pop-up, intelligent voice recognition, and call recording, fully supporting business consulting for core systems, lending systems, wealth management systems, and more in financial institutions.

Product Overview

The GienTech Intelligent Voice Customer Service system is supported by a communication infrastructure platform, integrating AI capabilities. It supports full-channel access including phone, APP, video, WeChat, and more, offering features like caller ID pop-up, intelligent voice recognition, and call recording. It fully supports business consulting for core systems, lending systems, wealth management systems, and more in financial institutions, improving service efficiency and reducing operational costs.

Application Scenarios
  • Customer Service | Replacing the traditional menu-based voice + human customer service model, applied to business inquiries and processing.

  • Marketing | Intelligent customer acquisition through online social channels and offline event analysis.

  • Operations | Operations management for middle and back-office functions, such as risk control and data analysis.

  • Support Functions | Providing internal business support, training, and learning.

Business Values

The application of artificial intelligence in the voice customer service system helps reduce costs, improve efficiency, and enhance user experience.

Save Labor Costs

By increasing the usage of self-service features, the system can divert 20%-30% of tasks, solving over 85% of common customer issues.

Enhance User Experience

By increasing the usage of self-service features, the system can divert 20%-30% of tasks, solving over 85% of common customer issues.

Improve Service Efficiency

Providing 24/7 uninterrupted service, avoiding human fatigue.

Improve Brand Image

Robot services embody a high-tech feel, assisted by AI technology, promoting digital transformation.

Case StudiesView More
Intelligent Voice Customer Service Project for a Provincial Rural Credit Union

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