ORIGIEN Next-Gen Digital Infrastructure
Distributed Core Banking System
Distributed Financial PaaS
Data Middle Platform
Digital Marketing
Risk & Compliance
Payment & Settlement
Channel Solutions
Credit Management
Transaction Banking
Open Banking
Digital Operation
QA Platform
AI Applications
Industry Solutions
Over 60% of auto insurance claims involve minor accidents with scratches and no personal injuries, typically resulting in payouts of just a few thousand yuan. However, the claims process remains cumbersome. Policyholders must contact traffic police, call their insurance provider, and communicate with claims adjusters - all while enduring long wait times and inefficient service. For insurers, even minor claims must follow standard procedures, with outdated systems causing slow case processing, extended resolution times, and high labor costs across customer service, claims investigation, and damage assessment functions.
This system provides an online processing solution to help insurers efficiently handle minor accidents while reducing field workload for claims adjusters. Policyholders can self-report claims via mobile apps, mini-programs or H5 web pages, independently completing case documentation and damage photo uploads. Insurer's online adjusters then obtain required visual evidence through video calls and screenshots. Leveraging deep learning-based image recognition technology, the system employs advanced algorithms to automatically assess vehicle damage - analyzing impact locations, severity, and repair costs from uploaded images. This intelligent damage evaluation solution significantly improves claims processing efficiency while reducing operational costs.
Enabled by digital transformation, our mobile claims platform leverages smart devices (phones, tablets) to deliver convenient services including online claim reporting, self-service claims, and "zero-distance" on-site settlements - significantly enhancing service accessibility and efficiency.
• Unified enterprise data management • Modularized mobile claims processing • Reusable functional modules
• Improved operational efficiency • Elevated claims service quality • Enhanced customer experience & satisfaction • Strengthened brand reputation
Self-complete claim information submission to finalize reporting
Independently conduct case investigation and image collection (including: vehicle license, driver's license, ID card, accident photos, etc.)
Policyholders initiate audio/video via mobile app, enabling insurers' online adjusters to obtain required documentation (including: vehicle license, driver's license, ID card, accident photos) through real-time video and screenshots
Leveraging deep learning image recognition technology, our algorithmic system automatically evaluates vehicle damage - analyzing impact locations, severity, and repair costs from uploaded images
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