GienTech focuses on customer management, aiming to achieve remote business handling and centralized customer group operations. The company strives to develop remote banking products, relying on advanced technologies such as high-definition video, intelligent queuing, remote collaboration, and workflows. By integrating multiple service channels like phone, WeChat, mobile apps, online platforms, and offline services, it provides a multimedia, all-encompassing, 3D, and seamless service experience, offering users a convenient, secure, and comfortable business experience, fully leveraging the advantages of remote services to serve the real economy.

The GienTech Remote Banking Solution is deployed using the mainstream distributed microservice architecture, characterized by high stability, reliability, and scalability. The solution effectively meets the diversification of business scenarios, supporting various services such as video account opening, account services, wealth management, credit services, and transaction processing through video, audio, and online methods. It allows customers to complete their online business through “many channels, high efficiency” and provides one-stop services for audio-video calls, bidirectional recording and archiving, intelligent queuing, and business processing. This significantly reduces the construction and labor costs of bank branches.

The GienTech Remote Banking Solution helps banks build capabilities in centralized customer group operations, content management, activity operations, traffic management, and rights management. It facilitates the coordination of all channels for efficient proactive marketing, event marketing, and intelligent outbound calling, while providing customer information-sharing services to all channels and business systems. By offering customer data sharing across all channels and business systems, the solution becomes a strong enabler for boosting banks’ marketing productivity.

GienTech has years of experience and expertise in remote banking construction, consistently maintaining a leading market share in the customer service center and CRM sectors. 

Since 2013, GienTech has collaborated with leading banks in the industry, leveraging its technical advantages in customer service channels, digital marketing, and mobile fields. We have developed an integrated customer service and marketing model, achieving centralized customer group operations, APP and WeChat operations, mobile/telephone/branch channel coordination, and remote wealth management, laying a solid foundation for the construction of remote banking.