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Industry SolutionsDual-Recording System for a Leading Life Insurance Company
At the end of 2017, the China Banking and Insurance Regulatory Commission (CBIRC) introduced a dual-recording policy requiring insurance sales processes to be both audio- and video-recorded. This regulation ensures full traceability of sales activities, helping to prevent disputes and fraud. In response, insurers and bancassurance partners swiftly began developing their own dual-recording systems.
The client urgently needed a system that could:
Standardize dual-recording processes across various organizations and ensure closed-loop compliance;
Optimize video file sizes to reduce storage and upload delays, while supporting breakpoint resumption without compromising quality;
Embed scripting rules and sampling inspection engines to enforce compliance across institutions and channels;
Support scalable, long-term storage of multimedia data;
Enable dual-recording across multiple channels, including individual, group, affiliated, and bancassurance sales;
Provide backend functionalities such as reporting, statistics, and data export;
Integrate seamlessly with existing core systems;
Support dual-recording for multiple primary and supplementary insurance policies.
GienTech developed and implemented a first-generation dual-recording system tailored to the client’s business and technical needs.
Key features include:
A comprehensive end-to-end dual-recording platform consisting of a front-end capture system and a back-end management system, covering configuration, recording, quality inspection, and analytics;
Video capture with fidelity-preserving compression technology to optimize data transfer and storage efficiency;
Flexible rule engines for customizable scripting and sampling inspections to meet regulatory requirements across regions and sales channels;
Cloud-based object storage with high scalability and configurable lifecycle management for long-term video retention;
Standardized multi-channel integration with platforms like Bancassurance and affiliated sales networks to ensure consistent implementation;
A robust management portal supporting data query, visual analytics, and report exports;
Standard APIs to facilitate integration with external systems involved in the dual-recording process;
Full support for dual-recording of multiple primary and rider policies.
GienTech successfully delivered an industry-leading dual-recording system that standardized the client's sales compliance process. The solution addressed key business and technical pain points, significantly improved the efficiency of insurance agents, and simplified the recording workflow. This enhanced the purchasing experience for end customers and laid a strong foundation for compliant business expansion. It also marked a major step forward in the digital and standardized development of dual-recording systems.
