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Industry SolutionsIntelligent Dual Recording System for a Life Insurance Company
In mid-2019, the CBIRC issued new dual recording policies, expanding the scope of dual recording requirements, increasing quality inspection ratios, and advocating the use of new technologies and capabilities to improve efficiency and user experience while ensuring compliance.
To enhance user experience, the life insurance company aimed to develop an industry-leading intelligent dual recording system with the following requirements:
Requirements
The system must support intelligent quality inspection to replace manual processes, improving efficiency and reducing complexity.
It should enable automatic script synthesis and voice broadcast to reduce the operational burden on sales agents.
It must verify the participation of both customers and sales agents throughout the entire recording process.
Documents and certificates displayed during recording must be correct and legible.
The system should integrate with sales platforms to enable automatic task creation.
Remote dual recording capabilities are required.
GienTech addressed these pain points by developing and deploying the industry's first intelligent dual recording system with real-time quality inspection, offering the following solutions:
The system performs real-time voice and image quality checks during recording, providing node-by-node notifications and delivering final inspection results within 3 seconds post-recording.
Automatic script stitching and adjustable-speed voice broadcast significantly improve operational efficiency and reduce difficulty for agents.
Live face capture and five-element identity verification ensure participant authenticity before recording.
Random frame comparisons during recording verify continuous participation.
Automatic document/certificate screen projection eliminates manual handling and ensures clarity.
Standardized sales platform integration enables automatic task generation.
Remote dual recording is enabled through audio/video calls and WeChat integration.
Since launch, script broadcasting has reduced average recording time by ~1/3 and decreased operational complexity.
Since launch, script broadcasting has reduced average recording time by ~1/3 and decreased operational complexity.
Document projection, identity verification, and frame comparison features have enhanced compliance and pass rates, marking a significant leap from traditional to intelligent dual recording.
