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Industry SolutionsIntelligent Voice Customer Service Project for a Provincial Rural Credit Union
The customer required a platform upgrade and system reconstruction based on the previous AVAYA + Genesys platform.
The platform uses Genesys Total + Vidyo video, supports full-media access, and integrates intelligent robots, voice navigation, smart maps, and an enterprise-wide intelligent knowledge base to create a multi-channel intelligent customer service system.
The successful deployment of the intelligent customer service system unified the provincial rural credit union's phone banking services for both credit and debit transactions. This significantly reduced call volumes due to errors in customer loan transactions, saving labor and communication costs. Within two months of implementation, the monthly error call volume decreased by an average of 24%, and the average call connection rate improved by 5%, which helped the rural credit union save approximately 600,000 RMB annually and expand marketing channels for future activities.
中电金信鲸Bot RPA是一款面向金融行业客户的机器人流程自动化的开发平台。
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鲸Bot设计器
鲸Bot设计器集成了浏览器自动化组件，office办公自动化组件，数据库组件，文件处理组件、邮件组件等多种类型组件，通过全栈自动识别技术，自动识别目标元素，使开发过程所见即所得，降低了RPA开发门槛，让业务人员也可以方便地进行业务流程的开发。
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鲸Bot机器人
通过手动执行、定时执行、控制台远程调用的方式运行自动化流程，配合控制台对外提供API接口，供外部程序调用。通过特有的视觉反馈技术提供统一的异常处理机制，极大降低开发和运维成本，让RPA流程运行更加稳定，而解决金融行业因技术人员产能不足难以支持其业务发展的问题。
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