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Home / Case / City Commercial Bank Smart Retail 2.0 – Intelligent Marketing Platform

City Commercial Bank Smart Retail 2.0 – Intelligent Marketing Platform

Customer Background

The original version 1.0 of the marketing platform did not fully realize its marketing value, particularly in terms of channel collaboration. The bank expects to leverage the marketing middle platform to gain a new advantage in retail customer marketing by building a closed-loop collaborative marketing system across multiple departments, channels, and campaigns, thereby achieving online, diversified, visualized, and intelligent retail marketing.

Business Challenges
  • 01
    Insufficient marketing precision and inadequate end-to-end automated operation capabilities

  • 02
    The existing marketing platform was unable to support diverse forms of marketing.

  • 03
    Unable to carry out intelligent push for marketing.

Solution
Enhancing Marketing Precision through Multiple Approaches

To address the issue of insufficient marketing precision, comprehensively leverage target audience segmentation, customer profiling, audience analysis, marketing A/B testing, and ROI analysis to enhance precision in customer acquisition and segmented marketing capabilities.

Strengthening Automated Marketing Capabilities

To address the insufficient automation in marketing operations, the solution strengthens capabilities in automated lead capture, automated campaign delivery, and automated distribution of marketing benefits.

Comprehensive Marketing Planning and Design

Through comprehensive marketing planning and design, marketing campaigns are effectively implemented across multiple channels.

Integration with Artificial Intelligence Platforms

To address the insufficient intelligent push capability in marketing, the solution integrates with artificial intelligence platforms, introduces machine learning–based lead generation results, and leverages the product’s marketing decision engine to enhance marketing intelligence.

Achievements

· Relying on the marketing middle platform, the bank enhanced its customer acquisition and precision marketing capabilities through campaign operations and marketing services ;  

· Achieved integration and collaboration with multiple marketing channels, improving the execution effectiveness of marketing channels;

· Enabled real-time marketing scenarios;


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