ORIGIEN Next-Gen Digital Infrastructure
Distributed Core Banking System
Distributed Financial PaaS
Data Middle Platform
Digital Marketing
Risk & Compliance
Payment & Settlement
Channel Solutions
Credit Management
Transaction Banking
Open Banking
Digital Operation
QA Platform
AI Applications
Industry Solutions
The Integrated Communication Platform provides stable softswitch capabilities for financial institutions such as banks, securities firms, and insurance companies. It integrates five core modules: Switchboard, ACD Routing, Softphone, IVR, CTI, and Management Console.
The platform focuses on four major application areas with ongoing development:
Call Centers、Telemarketing Centers、Multimedia Customer Service Centers、Enterprise Communications
Call Centers | AI capabilities replace traditional IVR + live agent models, supporting business inquiries and transaction processing.
Telemarketing Centers | Enables both inbound and outbound calling, with intelligent customer acquisition via online social channels and offline event analytics.
Multimedia Customer Service Centers | Supports multi-channel access, including text and video, enabling seamless cross-channel interaction.
Enterprise Communications | Serves internal enterprise functions such as office support, training, and knowledge sharing.
As a softswitch platform, the Integrated Communication Platform delivers cost savings, efficiency, and enhanced user experience through the following advantages:
Lower expansion costs compared to leading international platforms.
Fully supports domestic databases and operating systems.
Highly configurable to meet diverse business scenarios.
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Omni-channe
Access: Supports phone, text, video, WeChat, apps, Weibo, fax, and more.
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Unified Routing
Consolidated routing for all incoming channels with customizable queuing strategies to enhance service efficiency.
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Contextual Call Data
Captures IVR flow, number origin, and other data for agent handoff and customer profiling.
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IVR Voice Navigation
Visual configuration platform for tailored IVR workflows.
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Call Recording
Dual-channel recordings with real-time generation and online playback/download.
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Automated Dialing
Task scheduling, result tracking, and feedback to application systems.
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System Management
Includes skill group, extension, trunk, and tenant management.
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Visual Monitoring
Real-time operations monitoring to support efficient maintenance.
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Ease of Maintenance
B/S architecture using Vue with frontend-backend separation for simplified maintenance.
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High Concurrency
Built on Spring Cloud with Redis and MySQL for large-scale concurrent processing.
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Reliability
Disaster recovery design prevents data loss and ensures rapid service recovery.
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Fault Tolerance
Service continuity even in case of host failure.
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Excellent Scalability
Horizontal and vertical scalability under licensing model.
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High Performance
Nginx-based load balancing enhances performance and protects against DOS attacks.
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Flexible Configuration
Drag-and-drop IVR builder for fast process setup.
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Intelligent Voice Customer Service
By integrating AI capabilities, the system supports full-channel access including phone, APP, video, WeChat, and more. It includes features such as caller ID pop-up, intelligent voice recognition, and call recording, fully supporting business consulting for core systems, lending systems, wealth management systems, and more in financial institutions.
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Intelligent Quality Inspection System
Fully automated intelligent quality inspection, complete coverage with no missed checks, real-time batch quality inspection.
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Intelligent Outbound Calling System
A “Faster, Better, Smarter, and More Cost-Effective” Solution to Empower the Digital Transformation of Traditional Call Centers.
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Intelligent Online Customer Service
The system can integrate with phone banking, online banking, marketing apps, WeChat, and other channels, providing effective platform support for the development of banks' direct sales and internet financial businesses. It is an indispensable tool for building an integrated service platform.
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Video Customer Service System
A comprehensive multi-channel platform for customer and bank staff communication, enabling remote video customer service through video integration from various channels, combined with online verification, facial recognition, and other technologies, providing 24/7 online business processing.
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Omnichannel Intelligent Contact Center System
Supports traditional telephony and internet-based channels such as WeChat, mobile apps, and Weibo, offering a 360-degree customer information view.
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