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Industry SolutionsRemote Video Teller System for a Provincial Rural Credit Union
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01
Credit card and savings card systems are separate, often requiring phone transfers between them, resulting in low sales and customer satisfaction.
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02
Business processing is mainly done by phone, which is inefficient.
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03
There is a huge challenge in unifying the counter and customer service system construction.
Build a multi-media platform to enable integrated access across all channels and a unified queuing route; integrate customer service and counter system transactions; and handle VTM business access.
Implement intelligent robots to save labor resources; create a unified knowledge base for both customer service and robots; enable mobile banking video access for loan face-to-face signing.
Implement intelligent quality control to improve quality and efficiency; enable smart voice navigation to enhance customer experience; implement intelligent outbound calling to increase outbound capacity; and create more online video business scenarios.
Achieved video customer service, voice calls, online customer service, user calls, online banking, WeChat, mobile banking, VTM, and other multi-media channel access and acceptance, enabling remote video business processing and improving agent efficiency.
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Intelligent Quality Inspection System
Fully automated intelligent quality inspection, complete coverage with no missed checks, real-time batch quality inspection.
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Intelligent Outbound Calling System
A “Faster, Better, Smarter, and More Cost-Effective” Solution to Empower the Digital Transformation of Traditional Call Centers.
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Intelligent Online Customer Service
The system can integrate with phone banking, online banking, marketing apps, WeChat, and other channels, providing effective platform support for the development of banks' direct sales and internet financial businesses. It is an indispensable tool for building an integrated service platform.
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Video Customer Service System
A comprehensive multi-channel platform for customer and bank staff communication, enabling remote video customer service through video integration from various channels, combined with online verification, facial recognition, and other technologies, providing 24/7 online business processing.
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Integrated Communication Platform
An independently controlled, carrier-grade core for all-media communication. A low-cost, high-performance, and secure intelligent integrated communication solution.
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Omnichannel Intelligent Contact Center System
Supports traditional telephony and internet-based channels such as WeChat, mobile apps, and Weibo, offering a 360-degree customer information view.
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