ORIGIEN Next-Gen Digital Infrastructure
Distributed Core Banking System
Distributed Financial PaaS
Data Middle Platform
Digital Marketing
Risk & Compliance
Payment & Settlement
Channel Solutions
Credit Management
Transaction Banking
Open Banking
Digital Operation
QA Platform
AI Applications
Industry SolutionsMultimedia Customer Service System for a City Commercial Bank
A certain bank's customer base is rapidly growing, leading to increased labor costs. The majority of customer queries are simple and repetitive, which limits the efficiency improvements. The passive interaction model severely hinders breakthroughs in service quality. There are significant issues with high labor costs and low business processing efficiency.
This project was upgraded and reworked based on the previous AVAYA platform. Some parts of the AVAYA platform remained unchanged, but the application system was redeveloped to support full-media access. It also integrated intelligent products such as smart robots, intelligent voice navigation, smart maps, and an enterprise-wide intelligent knowledge base to create a smart customer service system with multi-channel access.
The multimedia customer service includes both the client and server of the multimedia platform. Client access channels include WeChat, mobile banking, online banking, portals, and Xiaosu Bangke. The system maintains extensibility for online customer service channels and can later be applied to direct banking, credit card WeChat customer service, and other channels. It significantly improved service quality, increased user loyalty, simplified and reduced transaction costs, and expanded customer service and promotional channels.
-
Video Customer Service System
A comprehensive multi-channel platform for customer and bank staff communication, enabling remote video customer service through video integration from various channels, combined with online verification, facial recognition, and other technologies, providing 24/7 online business processing.
Experience the Product -
Integrated Communication Platform
An independently controlled, carrier-grade core for all-media communication. A low-cost, high-performance, and secure intelligent integrated communication solution.
Experience the Product -
Omnichannel Intelligent Contact Center System
Supports traditional telephony and internet-based channels such as WeChat, mobile apps, and Weibo, offering a 360-degree customer information view.
Experience the Product
