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Industry SolutionsIntelligent Quality Inspection Project for a Rural Commercial Bank
With the rapid growth of bank operations, the disadvantages of traditional quality inspection methods have become increasingly evident. To further improve service quality, more comprehensively and timely detect service issues, and reduce service complaints and public opinion risks, there is an urgent need to improve quality inspection efficiency.
A new intelligent quality inspection system was built, and the quality inspection process engine was re-engineered.
A new voice analysis platform was built to implement lead referrals, marketing lead feedback, and follow-up tracking.
Each subsystem was independently deployed, which facilitates system coupling and expansion, reduces update risks and system pressure, and enhances scalability.
The new system met the client's planning needs for the next 3-5 years. It possesses stability, efficiency, security, ease of operation, scalability, and maintainability. It successfully deployed 500 concurrent channels, with an expected monthly outbound call volume exceeding 7 million.
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Video Customer Service System
A comprehensive multi-channel platform for customer and bank staff communication, enabling remote video customer service through video integration from various channels, combined with online verification, facial recognition, and other technologies, providing 24/7 online business processing.
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Integrated Communication Platform
An independently controlled, carrier-grade core for all-media communication. A low-cost, high-performance, and secure intelligent integrated communication solution.
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Omnichannel Intelligent Contact Center System
Supports traditional telephony and internet-based channels such as WeChat, mobile apps, and Weibo, offering a 360-degree customer information view.
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