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Home / Case / Chatbot for real time online customer enquiry with Analytic Management Console

Chatbot for real time online customer enquiry with Analytic Management Console


This leading operator has been experiencing increasing demand for an official online enquiry channel along with a greater demand for information from clients in Mainland China. To cater to these demands and release their staff to focus on high-value tasks, they decide to implement a Chatbot which would be designed to understand human language and syntax and be an important first point of contact for their clients.

Strategy and Solution
In partnership with the MS Azure Cognitive services (NLP), Pactera is pleased to present an implementation for chatbot, including utilization of leading-edge AI technologies
Chatbot features

Process English language and natural language processing (NLP) capabilities; Interpret and classify different questions from client’s enquiries.
Support FAQ, Dialogue Flow with business logics and dynamic information retrieval.
Store all the chat history in a database for data analysis and visualization as well as for auditing purposes.

Management Console features

A user-friendly portal for business users to manage response content, view chat history, view feedbacks collected from users, update training questions and view the administrative dashboard.
effectively Analytics dashboard to include KPIs of Engagement Overview, Sentiment Analysis, and Enquiry Distribution.


GienTech fully understands the customer’s strategy and requirement. In partnership with the Microsoft Azure NLP (leading-edge AI technologies), Pactera implements the chatbot solution to support the high demand enquires and to release their staff to focus on high-value tasks.

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