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Home / Case / Application Development with chatbot Integration

Application Development with chatbot Integration

Challenge

With a wide array of insurance products and services, from life insurance, medical & critical illness protection, educational reserves for children, retirement, financial planning and more, the sales & customer services’ demand are un-expectedly high. One of the Challenges is how to resolve the claim demand & to earn the customer loyalty.

Strategy and Solution
GienTech understands the customer needs. We use the technology promoting the seamless Digital Claims’ experience. We utilized the AI Chatbot together with the digital transformation on the Customer Portal and the uniform the mobile app’s look & feel, which turning the claims from weeks to days. For reimbursement, this Insurer also aligns with the popular convenience store to allow the customer to collect the claims’ payment at its convenience.
Transformation

GienTech helps the client implementing the AI chatbot & digital transformation on customer portal & Mobile app to better serve customers and sales agents digitally and conveniently. This customer experience brings new ways to strengthen customer relationships & brand’s loyalty.

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