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Home / Case / Chatbot PoC Service

Chatbot PoC Service

Challenge

Customer has a service transformation journey key in retaining and growing market share in a hyper-competitive industry, for tech-savvy digital native consumers. So, they collaborated with Pactera to find new ways of delivering service in ways that that will help it to become more competitive and customer-centric.

Strategy and Solution
As part of this overall service transformation initiative Pactera was engaged to deliver a chatbot proof of concept, as a channel to engage with staff and customers to improve the speed of connecting requests with resolution.
Transformation

With GienTech’s help, customer have kick-started their enterprise automation journey starting with a conversational bot. Enterprise automation possibilities span from staff intranet to customer servicing Pactera are positioned to support future automation initiatives. 


The program will help customer: 

  • Improve access to the organisation’s information 

  • Increase automation and wasted effort in search and retrieval of 

  • Prepare for the future by building digital customer servicing capabilities 


Proving new capability at customer and collaborating to run a POC positions Pactera well for future enterprise automation and digitalisation initiatives.


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