Chatbot PoC Service
Customer has a service transformation journey key in retaining and growing market share in a hyper-competitive industry, for tech-savvy digital native consumers. So, they collaborated with Pactera to find new ways of delivering service in ways that that will help it to become more competitive and customer-centric.
With GienTech’s help, customer have kick-started their enterprise automation journey starting with a conversational bot. Enterprise automation possibilities span from staff intranet to customer servicing Pactera are positioned to support future automation initiatives.
The program will help customer:
Improve access to the organisation’s information
Increase automation and wasted effort in search and retrieval of
Prepare for the future by building digital customer servicing capabilities
Proving new capability at customer and collaborating to run a POC positions Pactera well for future enterprise automation and digitalisation initiatives.
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